Customer Support FAQ

  1. Forgotten Email or Password

    If you cannot remember the email address you use to log in, you can contact Customer Service and request the email address you used to register with us. To reset your password, use our Password Reset feature.

  2. What forms of payment do you accept?

    All of our transactions are in U.S. dollars. We accept Visa, MasterCard, DISCOVER, and American Express as credit cards. We also offer Pay Pal for your convenience. In addition U.S. Residents can mail us a check or money order denominated in U.S. dollars. Please note there is a $15 service charge for personal checks returned for NSF. Sorry, no C.O.D. or purchase orders.

  3. How accurate are the colors on your website?

    All yarn on our website has been carefully photographed and color-corrected for accuracy. However, every computer screen is different so we are unable to guarantee the accuracy of the images as viewed on your computer.

  4. How do I change my email address?

    Log into your Knit Picks account and click the "My Account" at the top of the screen next to the flag. From this screen you can change any information you need and click on the "Submit" Button.

  5. Do you sell wholesale?

    We are currently accepting wholesale applications for United States and Canadian stores. Please click here, call (800) 257-1077, or email for more information.

  6. How do I remove myself from the Knit Picks Email or Catalog Mailing List?

    We're sorry to see you go! Click HERE to to be removed from our catalog mailing list. NOTE: Our mailing list is generated several weeks in advance of mailing, so you may still receive a catalog after filling out this form.

    There is a one-step unsubscribe button at the bottom of every marketing email you receive. Your name will immediately be removed from our list. NOTE: You will still receive email communication regarding your orders and NOTIFY me items.

  7. How do I get my knit or crochet designs published on or in Knit Picks Collections?

    We love working with designers! To find out more about our Independent Designer Partnership and Knit Picks Design Team opportunities, visit our Designers info page.