IDP SALES, PAYMENT, AND CUSTOMER SUPPORT INFORMATION
Sales and Payments
Designers earn 85% of the pattern selling price—Knit Picks takes a 15% cut for marketing and administration. Payments to designers are made quarterly (January, April, July, and October) within 15 days of the end of the quarter. All payments for designers are made electronically, which for designers outside of the US, may include fees—we strive to keep these fees as low as possible.
Designers are able to track pattern sales through the Vendor Portal.
Please note: When patterns are sold to customers outside of the US, the price of the pattern may be a few cents higher or lower due to the exchange rate of that country's currency at the time of the sale. Designers still receive 85% of the sale price and Knit Picks never discounts IDP pattern prices.
Knit Picks collects and pays VAT taxes for all digital products. This will not affect the amount of money designers receive for their patterns as the customer pays this tax.
Customer service for patterns in the IDP program is provided by the designer. The Knit Picks Customer Service Department will direct all questions about IDP patterns to the designer. This will allow the designer to receive feedback directly from customers who purchased their pattern and provide them with help or correction. We ask designers to respond to customer questions within a week of receiving an email. If designers will be unavailable by email for more than a few days, they should set up an auto-response so customers know they will be helped as soon as possible upon their return.
Customer service is very important to Knit Picks and we reserve the right to remove patterns if we receive complaints from customers who do not receive timely pattern support.
If an error is found in an IDP pattern, a corrected pdf should be sent to IDP_Coordinator@KnitPicks.com so it can be uploaded to the site. We will add a note to the pattern page, informing customers that here is an update to the pattern & a new version of the pattern will be in the customer's pattern library.
Any questions or comments may be directed to IDP_Coordinator@KnitPicks.com