By Phone

Call us at 1-800-574-1323. We're here Monday-Friday from 6:00 AM to 4:00 PM PST. This schedule is subject to change during holidays.


By Mail

Knit Picks, PO Box 87760, Vancouver WA 98687-7760


By Email

Please note: The window of time in which modifications can be made to an order is very small. If you have any immediate concerns or changes to make to a pending order, please call us at 1-800-574-1323 rather than submitting an email form.

  • Questions about your order Be sure to include your order number and give us as much information about the order as you can.
  • Technical issues  Be sure to include the type of browser (Internet Explorer 7, Firefox, etc.), and operating system (Windows XP, Mac OSX, etc.), and ISP you are using.
  • Pattern questions  Before you e-mail us about a pattern correction or problem with one of our free or exclusive patterns, please see the pattern errata page. If your question is not answered, e-mail us and we will do our best to answer your questions. Note: please direct any questions about patterns by our Independent Designer Partnership program directly to the designer. Pattern support contact information is included on every pattern.
  • General questions, comments, issues, or feedback Is there something you'd like us to know about our web site, our products, or your Knit Picks' experience? We value your feedback and suggestions.