Most orders are processed and on their way to you within 24 hours. In stock items,
shipped standard shipping, should be on your doorstep within 5-14 calendar days anywhere
in the U.S. (including Alaska, Hawaii, U.S. Territories and Military Addresses). If
not delivered by the 14th day, call our customer service center at 1-800-574-1323,
5:00am - 6:00pm PT Monday through Friday, 6:00am - 3:00pm PT Saturday, and we will
gladly assist you in tracking the order. Backorders will not be charged additional
shipping. We use the US Postal Service for our Standard shipping, please provide us
with the appropriate address. Shipping and handling charges are listed in the table
below.

Residents of Washington state will be charged the appropriate county/city sales tax of the Ship To address and calculated on the total of the order including shipping charges. Residents of Ohio will be charged 6.75% sales tax calculated on the total of the order including shipping charges.
Residents of all other states are responsible for paying any applicable local sales tax.

Tuesday, September 16, 2008  | 

We are working diligently to bring our exciting Options needles to our international customers.

To find a Knit Picks Options dealer in Europe, visit www.knitpicks.de

To find a Knit Picks Options dealer in Australia, visit www.prestigeyarns.com

We are also working to bring our quality yarn to our international customers.

Our yarn is available on this German language site: www.knittybitty.de

Our yarn will be available on this French language site soon: www.tricotin.com

Knit Picks is looking for International Distributors of our Needles

Knit Picks is actively looking for quality partners to help distribute our fantastic proprietary needles outside the U.S. and Canada.

If you are interested in distributing our needles internationally, please contact us via email at KnitPicksSales@Gmail.com.

Knit Picks is looking for International Distributors of our Yarn

Knits Picks is actively looking for quality partners to help distribute our excellent proprietary yarns outside the U.S. and Canada.

If you are interested in distributing our yarns internationally, please contact us via email at yarnsales@knitpicks.com.

Thursday, May 17, 2007  | 

Your order will be shipped via Canada Post’s Expedited Mail Service.  As a service
to our Canadian customers, we collect from you only a GST & Duty of 10% on the
total value of items ordered, excluding any shipping charges.   Please
Note: You are responsible for any HST or PST, if applicable.

Since all postal fees are paid ahead of time, you won’t have to wait for your
package - it comes right to your door so you can start knitting immediately! All Canadian
orders are trucked to the border and will be delivered using Canada Post’s Expedited
Mail Service. You should expect delivery in 5-14 business days depending upon your
location. If your package is not delivered within 14 days, please call us at 1-800-574-1323,
Monday through Friday 5:00 AM - 6:00 PM PT or Saturday 6:00 AM - 3:00 PM PT, and we
will gladly assist you in tracking your order.

Please note: Due to shipping regulations, aerosol products cannot be shipped to our
Canadian customers.

By ordering from Knit Picks online store or print catalog, you authorize a licensed
Canadian customs broker (chosen by Knit Picks) to act as your agent and to transact
business with Revenue Canada to clear merchandise and account for duties and taxes.

Tuesday, March 6, 2007  | 

Choose from either 2nd or 3rd Day Rush Shipping. Add $17.00 per package to
standard shipping charges for 2nd Day and $11.00 per package for 3rd Day.Rush orders can be shipped to Contiguous U.S. addresses only, via UPS and
they cannot be shipped to P.O. boxes. For orders received by 1:30PM PT, Monday through
Thursday, your package will be delivered within two or three business days (excluding
holidays and weekends). 2nd Day orders placed on Friday prior to 1:30pm PT will arrive
on Tuesday, 3rd Day will arrive on Wednesday. Orders placed Saturday or Sunday will
be delivered Wednesday and Thursday, respectively. When you place an order, we will
ask you to specify your preferred shipping method. Correct shipping charges will be
calculated for you automatically.

All available items in your order will be shipped in the expedited ship method you requested.  Any item that is on backorder will be shipped as soon as the item becomes available by the standard shipping method. 

Monday, March 5, 2007  | 

We regret to inform you that we do not offer international shipping for our KnitPicks.com
customers. We will continue to ship to all of the United States, Canada, all US territories,
and all Military addresses that include an APO or FPO.

Our primary reason for this is that we are not able to provide our international customers
with the same superior service we provide to our North American customers. We have
not been able to locate satisfactory shipping options that will work for all 75 countries
we were servicing for our other companies.

We are very sorry for any inconvenience this may cause you. You can still purchase
from Knit Picks if you have a US or Canadian shipping address, such as a friend or
a mail forwarding service. All payment is via credit card and our prices are quoted
in U.S. dollars only. In this case, we can accept your order using your international
address for billing, but a domestic address for shipping.

Again, please accept our apologies for not providing this service.

Wednesday, February 28, 2007  |