I have a question, how can I get a hold of you?
We're here. There are four ways to get in touch with us — by phone, email, fax or postal mail.
Call us at 1-800-574-1323. We're here Monday-Friday from 5:00 AM to 6:00 PM PT. This schedule is subject to change during holidays. What can we say, we've got families and friends too.
If you can't reach us by calling the toll-free number, please give us a ring at our corporate headquarters in Vancouver, Washington at 360-260-8900, extension 0.
Our fax machine is on 24 hrs a day, seven days a week. Fax us at 360-260-8877. We'll respond as quickly as possible.
Contact us the good old fashioned way by sending a letter to: Knit Picks 13118 NE 4th Street Vancouver, WA 98684
To follow up on an order:
To follow up on an order you've already placed, contact Customer Service. Be sure to include your order number and give us as much information about the order as you can.
If you're having technical issues
We're sorry you're having technical difficulties. Try these simple troubleshooting guidelines. For:
- Cookies click here
- Login Problems click here
- Printing free patterns click here
- Viewing additional book or pattern images click here
Still having trouble? You can e-mail Customer Service. Be sure to include the type of browser (Internet Explorer 7, Firefox, etc.), and operating system (Windows XP, Mac OSX, etc.), and ISP you are using.
Of course we try to make our patterns perfect, but sometimes we slip up. We're sorry. Before you e-mail us about a pattern correction or problem with one of our free, exclusive patterns, check out the pattern errata page. You may find the answer you're looking for. If not, e-mail Customer Service. We have several talented knitters in customer service who are always more than happy to help you out.
General issues or feedback
Is there something you'd like us to know about our web site, our products, or your Knit Picks' experience? We always value your feedback and suggestions. E-mail them to our Customer Service department. One of our knitters on staff will respond to you as soon as possible.
You can also call us at 1-800-574-1323 with any of these issues. Sometimes the fastest, easiest way to get your issues resolved is by telephone.