How do I review my order online?
Never shopped at Knit Picks before? Welcome! Enter your billing and shipping information on the checkout page and just before submitting your order you will have an option to enter a password if you would like us to remember your information for next time.
Current Knit Picks members can log in on the checkout page and we will automatically fill in your billing and shipping information for you.
To edit your personal information including the "ship to" address, simply click on the 'Edit' button next to your billing or shipping information on the checkout page. Once you've updated this information click on the 'Continue' button. You're all set!
Up until you click the 'Submit Order' button, you can easily change the quantities of items in your cart or remove any merchandise from your cart by clicking the 'Modify Cart Contents' link. To get more or less of a product in your cart, simply change the item quantity number then click the 'Update Changes' button.
If you wish to delete an item check the box in the 'Remove' column and then click the 'Update Changes' button. If you decide to wait and purchase some items another time, click the 'Wish List' button and then click 'Update Changes'.
And if you realize you forgot something or want to continue shopping, the navigation at the top of the page will take you back to the main site. Everything currently in your cart will still be waiting for you when you click 'View Cart' again. This is also where you get to call the shots on shipping. We offer standard and 2 day shipping. If you have more questions about shipping, please visit our shipping and handling policy page for more detailed information.
Okay I'm ready. How do I submit my order?
Once you've checked and double checked your personal information, your cart, and your grand total, you will be prompted to pay with your credit card. Specify the type of card you are using, then enter your credit card number, the expiration date and the security code number on the back of the card. Click on the 'SUBMIT ORDER' button. You're done. Within minutes, your order will be transmitted to us electronically. Ah, the magic of the internet.
Please only click "SUBMIT ORDER" once to avoid duplicate charges. Please review your order carefully. Once submitted your order cannot be modified.
How will I know my order was placed?
We'll send you an order confirmation via email, usually within 1 hour of submitting your order. (The email will be delayed between 6:00 pm - 12:00 am, PT) The confirmation email will contain your order number and your customer number. If you have any questions about your order, those two magic numbers will help our customer service reps pull up your information and assist you. So don't delete them until your order is delivered to your house safe and sound!
I don't want to check out online. Do I have to?
Nope. You can always use the order form that comes in our catalog, or you can shop online, then print out your shopping cart for reference to mail/ fax/ phone in your order. Here's how.
After you register or log in, you will be directed to the checkout page where you can review your name, e-mail address, the items in your cart, and your shipping preferences. name, email, address, and Print your cart and customer information. Clicking on the 'Printer-Friendly Version' link will give you a document that's easier and faster to print. Now you can submit your order over the phone, by fax or by mail.
- By phone. Call us at 1-800-574-1323, Monday through Friday 5:00 AM - 6:00 PM PT. Have your credit card information and your order numbers at hand so you can read them off to us.
- By fax. Fax us the print out, and be sure to include your credit card number, expiration date, phone number, and your signature. Our fax number is 360-260-8877.
- By mail. Mail your print out and a check or your credit card information, including signature and expiration date to: P.O. Box 87760, Vancouver, WA 98687-7760. To avoid any delay in delivering your order, please provide a phone number too.