How do I return or exchange merchandise purchased from Connecting Threads?

We want you to love everything you buy from Connecting Threads. If you're unsatisfied with a Connecting Threads product for any reason, just send it back within 30 days for a full product refund. We only refund shipping costs if the return is the result of our error. Items returned after 30 days are subject to a 25% restocking charge. Refunds are issued in the original form of payment. If you use a gift certificate to pay for merchandise that you return later, you'll get a on account credit to use towards your next purchase. Your refund will be processed and on its way within 2 weeks.

Where do I ship returns or exchanges?

Mail your invoice and the products you're returning to the following address.

• Connecting Threads, Crafts Americana Group
• 1250 Boltonfield St
• Columbus, OH 43228 USA

Be sure to fill out the back of your invoice and let us know whether you prefer a refund or exchange.

You can read our warranty policy here.

If you have any questions about our return policy, customer service will be happy to answer them for you.