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I've Forgotten My Email or Password

If you've forgotten which email you used when you registered with Knit Picks, we will be happy to remind you. Please email Customer Service using the form below with your name, address, phone number, and perhaps even the domain names of your current email addresses (yahoo.com, gmail.com, aol.com, etc.) and we'll let you know which one is correct.

If your email address is no longer valid, then you'll need to change it to one that is current and active so that we can notify you when your items ship, or contact you if we have a question about an order. You can change your email address in our system by managing your information at My Account

If you've forgotten your password, you can request that your password be emailed to you.

If you are having trouble logging in, and you are sure that your email address and password are correct, you may need to change some of your computer settings. Detailed instructions are available on the Customer Service section of our website, and should get you up and running quickly.

If you'd prefer to contact Customer Service directly, please email us using the form below, or call our Customer Service department at 1-800-574-1323 Mon-Fri 5:00am-6:00pm Pacific Time.

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