Terms & Conditions:

Jump to: Account Activation/Termination, Wholesale Hotline, Placing orders, Shipping, Canadian Shipping/Taxes, Taxes, Pricing/Promotions, Changes & Cancellations, Returns, Defective Items/Warranties, Trademarks, Disclaimer, Legal Info, Limitation of Liability

Account Activation/Termination:

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In order to qualify for a KnitPicks Wholesale account, dealers are expected to own and maintain a physical storefront with posted hours of operation.

We encourage retailers with physical locations to offer our products on their own, proprietary website. However, we do not permit the use of large online discount/auction sites for resale (Amazon, Etsy, eBay etc).

KnitPicks retains the right to terminate wholesale accounts at any time. Examples of events that may lead to account termination include the following:
    - Account inactivity.
    - Significant price discounting.

Wholesale Hotline:

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For general assistance with our wholesale program, you can reach wholesale customer service at (800) 257-1077 or via email at wholesale@knitpicks.com.

Placing orders:

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Our online wholesale portal is the primary method for taking KnitPicks wholesale orders. However, you may also place orders over the phone at (800) 257-1077. Wholesale orders are taken Monday through Friday 5:00 AM - 6:00 PM PT. At this time, we are only accepting credit cards and will not accept personal checks and/or mail-in orders.

Shipping:

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Domestic Payment and Shipping Options

Most orders are processed and on their way to you within 24 hours. In stock items, shipped standard shipping, should arrive within 5-14 calendar days anywhere in the U.S. (including Alaska, Hawaii, U.S. Territories). If not delivered by the 14th day, call our customer service center at (800) 257-1077, 5:00am - 6:00pm PT Monday through Friday and we will gladly assist you in tracking the order. Backorders will not be charged additional shipping. We use the US Postal Service for our Standard shipping, please provide us with the appropriate address. Shipping and handling charges are listed in the table below.
Order Total Shipping Fee
up to $199.99 $10.00
$200.00-$399.99 $15.00
$400.00 and over FREE*

* Except for Surcharge Shipping

Canadian Shipping/Taxes:

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PST:
ALBERTA: 5%
BRITISH COLUMBIA: 12%
MANITOBA: 5%
NEW BRUNSWICK: 13%
NEWFOUNDLAND/LABRADOR: 13%
NORTHWEST TERRITORY: 5%
NOVA SCOTIA: 15%
NUNAVUT: 5%
ONTARIO: 13%
PRINCE EDWARD ISLAND: 5%
QUEBEC: 15%
SASKATCHEWAN: 5%
YUKON TERRITORY: 5%

Duty: 0%

Shipping Charges:
Order Total Shipping Fee
up to $199.99 $10.00
$200.00-$399.99 $15.00
$400.00 and over FREE*

* Except for Surcharge Shipping

Taxes:

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Sales tax is collected at the final point of sale to the consumer. For retailers based in Washington state we require a copy of your Washington Reseller Permit. For retailers based in Ohio we require a copy of your Sales and Use Tax Exemption Certificate. For all other retailers, we require a copy of your state business license.

Pricing/Promotions:

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KnitPicks needles will be available on the KnitPicks website at the M.S.R.P. pricing seen in the wholesale portal. From time to time, KnitPicks may run promotional discounts. Wholesale dealers will be given at least 30 days advance notices of promotional events affecting prices on www.knitpicks.com, and will have the opportunity to buy-in on these promotions at reduced wholesale pricing. At other times, Knit Picks may choose to run pricing promotions for wholesalers only, that do not impact our pricing at retail. These promotions are not subject to the 30 day advance notice.

In an effort to promote a fair competitive environment for all of our dealers, KnitPicks expects general adherence to our minimum suggested retail pricing. While retailers may choose to offer in-store discounts, online discounting is discouraged unless part of a planned KnitPicks Promotional Event.

Changes & Cancellations:

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How do I cancel or change an order?

If you'd like to cancel or change your order, please call wholesale customer service as soon as possible. We'll do everything we can to accommodate your request if you call us before your order has been processed.

We pride ourselves on getting Knit Picks orders on their way quickly and efficiently, so the sooner you call us, the better. Once your package has left our warehouse, we can't cancel or change your order.

If you cancel an item that qualified you for a promotion or special deal, you may no longer receive that discount or promotion.

Returns:

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Wholesale returns are allowed within 30 days of purchase and are subject to a 25% restocking charge. We only refund shipping costs if the return is the result of our error.

Refunds are issued in the original form of payment. Your refund will be processed and on its way within 2 weeks.

Defective Items/Warranties:

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Knit Picks stands behind all of our wholesale products. We offer exchanges for any Knit Picks brand product within one year of the purchase date if the product does not perform as it should during normal knitting use.

In order to simplify the exchange process, we ask that dealers submit their exchanges only once a month, using the Damage Replacement Form. This form, along with the defective goods, should be mailed to:

Knit Picks
Vancouver Returns Center - Wholesale Returns
13118 NE 4th St
Vancouver, WA 98684

Your warranty exchanges should be processed and shipped within 15 days of receipt.

Trademarks:

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The names Knit Picks and KnitPicks.com, the Company logo, and the products and services described in this Web site, including without limitation [include any registered or unregistered trademarks], are either trademarks or registered trademarks of the Company and its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the Company. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of the Company, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the Company. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

Disclaimer:

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THIS WEB SITE AND THE MATERIALS IN THIS WEB SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THIS WEB SITE, INCLUDING WITHOUT LIMITATION, ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT THIS WEB SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

The Company reserves the right to change any and all content contained on this Web site at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by the Company.

Legal Info:

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These terms and conditions shall be governed by and construed in accordance with the laws of the state of Washington, of the United States of America applicable to agreements made and entirely to be performed within this jurisdiction, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these terms and conditions shall be filed only in state court in Vancouver, Washington or in federal court in Seattle, Washington and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of these terms and conditions.

Knit Picks and KnitPicks.com reserve the right to amend at any time any policies governing this Web site, including these Terms and Conditions and Company's Privacy Policy, by posting the amended terms and providing notice of such amendments. The amended terms shall be effective upon posting. If you do not accept the amended terms, you should cease using this Web site.

Notwithstanding any of these terms and conditions, The Company reserves the right, without notice and in its sole discretion, to terminate your license to use this Web site, and to block or prevent future access to and use of this Web site. If any provision of these terms and conditions shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.

Limitation of Liability:

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IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS WEB SITE. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE COMPANY (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY) ARISING OUT OF OR RELATING TO THE USE OF COMPANY'S WEB SITE EXCEED $5.00 OR THE AMOUNT YOU PAID FOR A PRODUCT, WHICHEVER IS LESS.





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